Chage88 Terms and Conditions – Rights & Responsibilities You as a Member

Welcome to chage88. By accessing or using our platform via the website, mobile app, or any other medium provided by chage88, you automatically agree to be bound by these Terms and Conditions and all related policies that form part of this agreement.

These Terms and Conditions constitute a binding agreement between you ("User" or "Member") and chage88 ("Platform", "We"). This document covers all aspects of platform usage, including account registration, gaming activities, financial transactions, bonuses and promotions, as well as the rights and responsibilities of both parties.

If you access the platform on behalf of an organisation or other entity, you warrant that you have full authority to bind that entity to these terms. chage88 reserves the right to amend, update, or replace these terms at any time. Notice of changes will be posted on our website and continued use after the changes take effect constitutes your acceptance of the updated terms.

To register and use chage88 services, you must meet all of the following eligibility requirements without exception:

• Aged 18 years and above at the time of registration. chage88 takes the protection of minors seriously and will conduct age verification during the KYC process.
• Is an individual with full legal capacity to enter into a binding agreement under the laws applicable in your country of residence.
• Not currently on any exclusion list or active self-exclusion program related to gambling.
• Not a resident or citizen of any country that restricts or fully prohibits online gambling activity under its local laws.
• Acting on your own behalf and not as a representative or agent of any third party.

Chage88 reserves the right to request proof of eligibility at any time. If you do not meet any of the above requirements, please do not register. Accounts opened in violation of these eligibility conditions may be suspended and balances withheld pending further investigation.

Each user is only permitted to hold one (1) account only at chage88. Multiple account registrations are strictly prohibited and will result in all associated accounts being permanently suspended. During registration, you are required to provide accurate, complete, and up-to-date information including your full name, phone number, email address, and payment details.

Identity Verification (KYC – Know Your Customer) is mandatory before your first withdrawal is processed. Documents that may be required include:

• Copy of a valid identity card (MyKad) or passport
• Proof of current address (utility bill or bank statement dated within 3 months)
• Bank statement or proof of ownership of the payment method used
• Selfie with your identity document (if required by the compliance team)

All submitted documents will be processed within 24–48 business hours. chage88 reserves the right to request additional documents if required for compliance and anti-money laundering (AML) purposes. Your KYC information is securely stored using high-level encryption and will not be shared with third parties without your consent, except as required by relevant authorities.

Chage88 supports multiple local Malaysian payment methods including FPX, DuitNow QR, Touch 'n Go eWallet, GrabPay, and Boost. All deposits are processed in real time or within a maximum of 30 minutes depending on the chosen method.

Deposit Terms:

• The minimum deposit is MYR 20 for most payment methods.
• All deposits must be made using a payment method registered in your name only.
• Third-party deposits are not accepted and will be returned after deduction of any applicable processing fees.
• Chage88 does not cover any fees charged by banks or third-party payment providers.

Withdrawal Terms:

• The minimum withdrawal amount is MYR 50 per request.
• Full KYC verification is required before your first withdrawal request is processed.
• Withdrawals are typically processed within 15 minutes to 24 business hours after approval.
• Withdrawals must be made to the same payment method used for your last deposit, unless special approval is granted by the finance team.
• Chage88 reserves the right to request additional verification for withdrawals exceeding certain limits.

Chage88 offers a wide range of bonuses and promotions for new and existing members. All bonuses are subject to the specific bonus terms displayed alongside each offer. The following terms apply to all bonus types unless otherwise stated:

• Wagering requirement (rollover): Every bonus received has a wagering requirement that must be met before the bonus funds or related winnings can be withdrawn. This requirement typically ranges from 5x to 30x depending on the bonus type.
• Validity period: All bonuses have a set validity period. Bonuses not used within that period will expire automatically with no compensation.
• One bonus per promotion: Each promotion may only be claimed once per user, home address, phone number, IP address, device, or shared payment method.
• Eligible games: Not all games contribute equally towards wagering requirements. Slot games typically contribute 100%, while table games and Live Casino may contribute at a lower rate.
• Betting limit during bonus: During an active bonus period, the maximum bet per spin or hand is MYR 50 unless otherwise stated.

Chage88 reserves the right to void any bonuses and associated wins if there is evidence of abuse, collusion, exploitation of system bugs, or any attempt to manipulate bonus terms. chage88's decision in such matters is final.

As a chage88 member, you agree to use this platform responsibly and within the bounds of applicable law. The following activities are strictly prohibited on the chage88 platform:

• Money laundering or financing of illegal activities through the platform
• Use of automated software, bots, scripts, or any third-party tools to play or gain an unfair advantage
• Colluding with other players to manipulate game outcomes
• Fraud, identity falsification, or providing false information during registration or KYC
• Exploiting any bugs, technical glitches, or system vulnerabilities for unauthorized gain
• Creating multiple accounts or using a VPN/proxy to bypass geographical or security restrictions
• Any attempt to hack, disrupt, or compromise the security of the platform

Chage88 employs AI-powered real-time monitoring technology to detect suspicious activity. Any violation may result in immediate account suspension, forfeiture of all balances and bonuses, and legal action where necessary.

You are solely responsible for maintaining the confidentiality of your account login details, including your username and password. chage88 will never request your password via email, SMS, or any other communication channel.

• Use a strong password combining uppercase letters, lowercase letters, numbers, and symbols.
• Do not share your login details with anyone, including family members.
• Enable two-factor authentication (2FA) for an added layer of security — available in your account settings.
• Log out of your account after each session, especially on shared devices.
• Notify us immediately if you suspect any unauthorized activity on your account.

Chage88 is not liable for any losses arising from a user's negligence in safeguarding their account. However, we will take every report of unauthorised access seriously and apply appropriate protective measures.

Chage88 supports responsible gaming practices and provides a range of self-control tools that each member can configure via the account settings page:

• Deposit limit: Set daily, weekly, or monthly deposit limits to manage your spending.
• Loss limit: Set the maximum amount you are willing to lose within a given period.
• Session time limit: Set a cap on your total playtime per session to prevent excessive gaming.
• Forced break: Take a break from the platform for 24 hours, 7 days, or 30 days.
• Self-exclusion: Members may apply to self-exclude from the platform for a period of 6 months, 1 year, or permanently.

Limits set for reduction take effect immediately, while limit increases require a 7-day review period before taking effect. This is a protective measure we implement in the long-term interest of our members.

For more information on responsible gaming and support resources, please visit the Responsible Gaming us.

Closure by User: You may close your chage88 account at any time by contacting our support team via live chat or email. Prior to closure, all outstanding wagering requirements must be fulfilled and any eligible balance may be withdrawn in accordance with standard procedures.

Closure by chage88: chage88 reserves the right to suspend or close any account without prior notice under the following circumstances:

• Violation of any part of these Terms and Conditions
• Suspected fraudulent activity, money laundering, or any other illegal activity
• Providing false or misleading information during registration or KYC
• Abuse of the bonus or promotions system
• Request from legal authorities or regulatory bodies

In the event of account closure due to a breach of terms, chage88 reserves the right to withhold part or all of the account balance pending investigation. All decisions relating to account closure are final once the investigation is complete.

The chage88 platform is provided "as is" and "as available" without any express or implied warranties. chage88 does not guarantee that the platform will be free from technical disruptions, errors, or unplanned downtime.

Chage88 is not liable for:

• Any financial losses resulting from gaming activity, including betting losses
• Service interruptions due to system maintenance, technical issues, or circumstances beyond our control
• Delays in deposit or withdrawal processing caused by the bank or payment provider
• Losses resulting from a user's negligence in safeguarding their account details
• Any financial decisions made by users based on information on our platform

In the event of a technical error that results in an invalid win being credited to your account, chage88 reserves the right to correct the error and restore the account balance to its accurate state without prior notice.

Chage88 reserves the right to amend, update, or replace these Terms and Conditions at any time in accordance with operational needs, legal changes, or platform improvements. Members will be notified of any material changes via their registered email or in-platform notification at least 7 days before they take effect.

It is your responsibility to review these Terms and Conditions periodically. Continued use of the chage88 platform after any amendments take effect constitutes your acceptance of the updated terms. If you do not agree with the changes, you have the right to close your account and withdraw any eligible balance before the effective date.

These Terms and Conditions are governed and interpreted in accordance with the laws applicable to chage88's operations. Any disputes arising from or in connection with these terms will first be resolved through good-faith negotiation. If no resolution is reached, the dispute will be referred to binding arbitration.

For any enquiries regarding these Terms and Conditions, please contact the chage88 support team via 24/7 live chat or email at [email protected].